My partner loved the quality of the mug, delivery was swift and communication great.
Well packaged, beautiful mug! I'm delighted with it! (smiley face emoji).
She seems happy, but she was unaware of the shipping costs, which in my opinion are really high in this age of ecommerce.
I'm so glad that your wife is pleased with your purchase.
I apologise that you were disappointed with the postage costs. If I could eliminate them I would. To send your mug Signed For it costs £3.95 with Royal Mail and then there are the packaging costs which already eat into my earnings.
I hope you can appreciate that I run an extremely small business, handcrafting packaging in my workshop at home, alongside my family. If my business ever grows to the point where I can afford to cober postage costs I'll be sure to do so.
Thank you for your feedback and hopefully now, understanding.
Happy Team Tomm-ing!
Love my cup so much I got one for my friend! Keeps my brew warm when I’m working!! Mega bonus! And it’s such good quality x
I love my mug and so enjoy sitting down with a cup of tea... thinking how wonderful it was to find team TOMM. I love the feel of the baked enamel. Very happy... all the way in Australia.