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Your purchase will come presented in paper with a business card enclosed. It will then be packaged in a recyclable cardboard box to ensure safety during travel.
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If your order is a gift going directly to the recipient, I can include a personal message card from you for no extra charge. If you would like this service please let me know what you would like me to write (to fit on a business card), in the notes area at checkout.
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All UK cutlery parcels are posted Royal Mail First Class and enamelware parcels are posted Royal Mail Second Class Signed For. Please note: Packages can be held up along the way occasionally which may mean that your item takes a little longer to reach you, particularly during busy periods such as the festive season. Mail is not considered lost until 25 business days have passed. Please be patient if your item hasn't arrived within the 'estimated' time.
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International items will be sent using Royal Mail Standard Airmail service to keep shipping costs as low as possible for customers. Delivery time will usually be 5-7 working days. Please note: International shipping times are based on the information provided by Royal Mail, they are estimated and parcels may take longer. One Mama One Shed can take no responsibility for parcels that take longer as this is out of my control. When shipping overseas, please be aware that customs can delay packages by up to 6 weeks. It does not happen often but it can happen. You will be liable for any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery in accordance with your country's tax/import regulations. Returns will not be accepted due to you having to pay customs fees. Any dispute over delivery should be raised with Royal Mail.
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If you would prefer to have your items tracked or to receive fast shipping there will be an additional charge (to be purchased at checkout).
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I will always ship to the address given during checkout so please make sure you provide your current address.